More than just a software Support from our experts

Consulting, support, training and development from one source: We offer a com­prehen­sive solution that is unique in the market – for your smooth start, a solution tailored to your needs and as a reli­able partner for all questions related to virtual application settings.

ConsultingWe support you and address your con­cerns based on our more than 17 years of virtualisation experience. From selec­ting the appropriate modules to imple­mentation in the company: As experts for virtual settings, we are happy to assist you.
SupportProfessional technical preparation, rapid support when needed and the smooth functioning of your vitero sessions deter­mine their success. We gladly assist you with all technical matters. For an optimal user experience.
DevelopmentWe are your contact when you want to integrate vitero into your com­pany’s IT landscape. On request, we adapt the vitero software to your individual needs with extensions, configurations or new functions.
IndividualAs experts, we look after your indi­vidual concerns and are happy to take your needs into account. We work with you to find a compatible solution that fits your company and your preferences. Please contact us.

Your individual solution

Your vitero solution is as individual as every application scenario. We advise you on the various modules, licensing models and hosting options. In the end, you receive a package tailored to you.

Analysis of needsOptimal ways you can use vitero are evaluated in discussions between you and the customer consultant. Diffe­rent modules and licenses are suitable depending on the application setting.
Licensing & hostingFrom the number of rooms or potential users, you define the scope of your license. You can also choose between SaaS and on-premise hosting.
Individual offerOnce your optimal solution is found, you can get a tailor-made offer for you accor­ding to your needs. You place your order and are ready to start with vitero.
Exhaustive testingAre you unsure whether vitero is a good fit? A three-month pilot project lets you test vitero – including metho­dology/didactical and technical support.

Integration into your IT infrastructure

We help you integrate our software into your IT land­scape to ensure you get the full benefit of vitero. Aside from providing advice, we offer various technical services.

Technical consultingWe are happy to advise you on the confi­guration and integration of vitero in your company’s IT landscape. On-site or re­mote server installation is possible as well.
CustomisationWe implement customer-specific adaptations for you on request. This gives you the flexibility to perfectly tailor vitero to your needs.
LMS integrationUse your existing learning mana­gement system (LMS) with vitero. Thanks to numerous connectors, the transition between the systems is seamless.
Web service interfaceConnecting vitero to other systems is possible as well. With our web service interface, vitero can be docked to any software.

Project management & support

Do you want to implement vitero in your company, host an event in the virtual team room or establish a new training series? We are your project partner and support you in every project phase.

Project managementAn experienced project manager and vitero expert supports you as your assigned contact during the entire project term on request.
WorkshopsFrom the kick-off to interim evalu­ations or project completion, we hold work­shops with you on topics of your choice.
Change managementNew software means change for the employees. We show you how to share your enthusiasm with your colleagues.
Documentation & evaluationWe document and evaluate the course of the project so you can transfer the gathered experience to other projects.

Session support

We are always available to you in case of technical questions – also for specific sessions. Depending on your preferences, we take care of all the preparations or provide support as needed during the event.

24/7 supportOur support team assists you and your participants with all technical matters at any time. Help can be provided by phone or remotely through vitero.
PreparationIf required, we can take care of the administrative to-dos such as uploading content, creating user accounts and inviting participants by email.
Session supportOn request we perform a technical check before the first session, configure the optimal audio settings at the start of the session and resolve technical questions.
Supporter trainingGet training as a vitero supporter through our academy. This prepares you for technical questions so you can easily answer them during a session.