More than just a software Support from our experts

Consulting, support, training and development from one source: We offer a comprehensive solution that is unique in the market – for your smooth start, a solution tailored to your needs and as a reliable partner for all questions related to virtual application settings.

ConsultingAs experts, we look after your individual concerns and are happy to take your needs into account. We work with you to find a compatible solution that fits your company and your preferences. Please contact us.

SupportProfessional technical preparation, rapid support when needed and the smooth functioning of your vitero sessions determine their success. We gladly assist you with all technical matters. For an optimal user experience.

DevelopmentWe are your contact when you want to integrate vitero into your company’s IT landscape. On request, we adapt the vitero software to your individual needs with extensions, configurations or new functions.

IndividualWe support you in introducing live online communication with vitero inspire and address your concerns based on our more than 18 years of virtualisation experience. As an expert for virtual settings, we are happy to support you with our knowledge.

Consulting Your individual solution

Your vitero solution is as individual as every application scenario. We advise you on the various modules, licensing models and hosting options. In the end, you receive a package tailored to you.

Analysis of needsOptimal ways you can use vitero are evaluated in discussions between you and the customer consultant. Different modules and licenses are suitable depending on the application setting.

Licensing & hostingFrom the number of rooms or potential users, you define the scope of your license. You can also choose between SaaS and on-premise hosting.

Individual offerOnce your optimal solution is found, you can get a tailor-made offer for you according to your needs. You place your order and are ready to start with vitero.

Exhaustive testingSign up for a free test session. Without obligation, you can get a first impression of vitero inspire and talk to our experts.

Test session dates

SUpport Session support

We are always available to you in case of technical questions – also for specific sessions. Depending on your preferences, we take care of all the preparations or provide support as needed during the event.

24/7 first-level-supportOur support team assists you and your participants with all technical matters at any time. Help can be provided by phone or remotely through vitero.

PreparationIf required, we can take care of the administrative to-dos such as uploading content, creating user accounts and inviting participants by email.

Session supportOn request we perform a technical check before the first session, configure the optimal audio settings at the start of the session and resolve technical questions.

Supporter trainingGet training as a vitero supporter through our academy. This prepares you for technical questions so you can easily answer them during a session.

Development Integration into your IT infrastructure

We help you integrate our software into your IT landscape to ensure you get the full benefit of vitero. Aside from providing advice, we offer various technical services.

Technical consultingWe are happy to advise you on the configuration and integration of vitero in your company’s IT landscape. On-site or remote server installation is possible as well.

CustomisationWe implement customer-specific adaptations for you on request. This gives you the flexibility to perfectly tailor vitero to your needs.

LMS integrationUse your existing learning management system (LMS) with vitero. Thanks to numerous connectors, the transition between the systems is seamless.

Web service interfaceConnecting vitero to other systems is possible as well. With our web service interface, vitero can be docked to any software.

Pilot project Testing in application

Get to know vitero intensively in a pilot project. The project group you define can directly test vitero inspire in practice. We accompany and support you during the implementation with our methodology/didactical and technical expertise.

Project managementAn experienced project manager and vitero expert supports you as your assigned contact during the entire project term on request.

WorkshopsFrom the kick-off to interim evaluations or project completion, we hold workshops with you on topics of your choice.

Change managementNew software means change for the employees. We show you how to share your enthusiasm with your colleagues.

Documentation & evaluationWe document and evaluate the course of the project so you can transfer the gathered experience to other projects.

Act sustainably Responsibility for our society & environment

We are responsible for the high quality of our software and all our services. At the same time, we take responsibility for society and the environment: for the operation of our data centres we use 100 % green electricity from renewable energy sources. With every kilowatt hour of German hydro, wind and solar energy, we automatically support the construction of new eco-energy plants.